I had an employee who kept making mistakes and was reaching late to work everyday. Her Supervisor said he had tried everything. She was put on Personal Independence Payment (PIP) but no improvement.
Instead of firing her, I sat down with her to talk.
It was apparent she was at a very low point. She was going through a divorce, custody battle and was facing financial problems. She felt she was on the brink of a nervous breakdown. Asking for help wasn’t one of her main skills.
I recommended her for counseling and sent her on leave so she could get it together.
When she returned, she went from being one of the most difficult employees to one of the most positive influences in the workplace.
Managers please use the human-to-human approach when dealing with employees. Get to know your people, meet them where they are and be flexible.
It’s human you are dealing with and not just a statistic on a graph.
My experience is that there are few bad employees but there are many “bad bosses” who lack people skills and are quick to cross people off.